Delivery Returns

Delivery

We endeavour to dispatch all orders within 24 hours - dependent on stock availability.

Please note that some orders may need to be signed for on delivery. Products that contain liquid, or gas, now cannot be sent to countries via airmail, if you have ordered liquid items from outside the UK you will be refunded and this could delay your order.

For multiple item orders we will, whenever possible, send the orders complete and in one consignment - unless requested to do otherwise.

Special Next day by 9.30am delivery options are available if your order is placed before 1.30pm over the phone.

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Returns

We understand the nature of our products may not always be suitable or as expected, in these cases we offer a refund/exchange policy (excluding any delivery charges).

Returned items must be in new unused condition to qualify for a complete refund. Arrangements must be made prior to sending goods back to us, and include your name address and order number to be accepted, please send details to email info@europaspares.com

You have 14 days from receiving an order to post it back to us, once received we will process your refund as soon as possible, please note it can take 3-10 days for your bank to process your refund.

In any cases where Europa Spares are proven to be at fault from either sending incorrect items or quantities (a full refund including delivery charges will be offered)

Should your goods be damaged in transit as a result of inadequate packaging or poor handling we will offer a direct replacement where applicable. Damaged goods must be returned. Upon receipt of damaged goods, we will then issue a replacement, and re-fund delivery charges incurred by the customer.

Special order or custom made item(s) are non-refundable, however to ensure customer satisfaction we will review special cases individually, and help wherever possible with an unwanted purchase at no additional costs to Europa Spares.

Please ensure any measurements or specifications on custom items are correct, it is the responsibility of the customer to provide accurate information, Europa Spares will not be held accountable for mistakes made directly by the customer.